Accessibility Statement

Accessibility is not merely a legal obligation for FlashCloud but a core value that reflects our belief in inclusivity and equal access. We recognize that individuals interact with digital content in many different ways, using a variety of assistive technologies and adaptive strategies, and we design our services with this diversity in mind. Our goal is to ensure that all visitors and customers, regardless of their physical or cognitive abilities, can navigate our website, understand our content, and use our services with ease and dignity. We acknowledge that achieving perfect accessibility is an ongoing journey rather than a fixed destination. Web technologies evolve, standards are updated, and new challenges emerge as we add features and content to our platform. We are committed to this journey and to making continual improvements in the accessibility of our services. We welcome feedback from our users as an essential part of this process, as those who rely on assistive technologies and adaptive strategies are best positioned to identify barriers we might otherwise overlook. If you experience difficulty viewing or navigating the content on our website, encounter features or functionality that do not work well with your assistive technology, or notice any aspect of our site that you believe is not fully accessible to people with disabilities, we earnestly encourage you to bring this to our attention. Please contact our accessibility team at accessibility@flashcloud.com with "Accessibility Concern" in the subject line. In your message, please describe the specific feature or content you found inaccessible, the assistive technology you use if applicable, and any suggestions you might have for how we could improve. We take all such feedback seriously and will consider it carefully as we evaluate and implement accessibility improvements.

FlashCloud offers web hosting and related services through our dedicated website, where visitors can learn about our service offerings, compare plans, and sign up for accounts. Our website serves as the primary point of entry for prospective customers and provides comprehensive information about the features, pricing, and capabilities of our various hosting products. After signing up for services, customers access and manage their accounts through a web-based Client Area that serves as the central hub for all service administration. Through the Client Area, customers can order new services, add features and upgrades to existing services, submit and track support requests, view invoices and make payments, manage domain names and DNS settings, upgrade or downgrade their service plans, and terminate services they no longer need. We have endeavored to make the Client Area as accessible as our main website, recognizing that customers must be able to manage their services independently to fully benefit from what we offer.

Our commitment to accessibility is grounded in adherence to established standards and best practices, particularly the Web Content Accessibility Guidelines published by the World Wide Web Consortium. We target compliance with WCAG 2.1 at the AA conformance level, which represents a widely recognized standard for web accessibility that addresses the needs of individuals with a broad range of disabilities. Our approach to meeting these standards is organized around the four foundational principles of web accessibility: perceivability, operability, understandability, and robustness.

The principle of perceivability requires that information and user interface components must be presentable to users in ways they can perceive through whatever senses or assistive technologies they employ. We implement this principle through several specific practices in our design and development process. We provide text alternatives for non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols, or simpler language. Images that convey meaning are accompanied by alternative text descriptions that communicate the essential information or function of the image to users who cannot see it. Decorative images that do not convey meaning are marked appropriately so that assistive technologies can ignore them without confusing users. For multimedia content that includes audio, we provide captions so that individuals who are deaf or hard of hearing can access the spoken information. We include controls that allow users to pause, stop, or adjust the volume of any audio content that plays automatically, recognizing that unexpected sounds can be disorienting and disruptive, particularly for users of screen readers. Brief sound cues that are not crucial to understanding content may play without controls, but any substantial audio content can be controlled by the user. We structure our content using proper heading hierarchies, lists, and semantic HTML elements so that the logical organization of information is preserved regardless of how the content is presented. This structure enables screen reader users to navigate efficiently through pages, skip to sections of interest, and understand the relationship between different pieces of content. We avoid relying solely on visual formatting to convey structure or meaning, ensuring that structural information is available programmatically to assistive technologies. Our content is designed to be adaptable to different presentation modes without losing information or structure. Users can resize text significantly without content becoming illegible or functionality being lost. We ensure that our layouts reflow appropriately when text is enlarged or when content is viewed on screens of different sizes, avoiding horizontal scrolling that can be difficult for users with certain motor impairments. We maintain sufficient color contrast between text and background colors to ensure that content is readable by individuals with low vision or color vision deficiencies. Important visual information is never conveyed through color alone, as this would make it inaccessible to color-blind users. We supplement color coding with text labels, patterns, or other non-color indicators.

The principle of operability requires that user interface components and navigation must be operable using whatever input methods the user employs, which may include keyboard-only navigation, voice commands, switches, or other assistive input devices. We implement this principle through the following practices. All functionality of our website is available via keyboard for users who cannot use a mouse or other pointing device. This includes navigation menus, links, buttons, form controls, and interactive components. Keyboard users can access all features using standard keyboard conventions such as Tab for navigation, Enter or Space for activation, and arrow keys for navigation within components like menus and lists. We ensure that keyboard focus is visible at all times so that users navigating by keyboard can see where they are on the page. Focus indicators meet contrast requirements and are sufficiently prominent to be easily perceived. We have implemented focus management so that focus moves logically through the page and is not trapped in any component. Our content does not include elements that flash or blink at frequencies that could trigger seizures in individuals with photosensitive epilepsy. We adhere to the established thresholds for flash frequency and do not use content that flashes more than three times per second. We support standard keyboard shortcuts that users expect based on common conventions, such as arrow key navigation within dropdown menus, Escape to close modal dialogs, and Tab to move between form fields. We avoid implementing custom keyboard shortcuts that might conflict with shortcuts used by assistive technologies or browsers.

The principle of understandability requires that information and the operation of the user interface must be understandable to all users, regardless of their cognitive abilities or familiarity with web technologies. We implement this principle through the following practices. We write content in clear, straightforward language that is accessible to a broad audience. We avoid unnecessary jargon, explain technical terms when they must be used, and organize information logically so that readers can follow our content without difficulty. We recognize that clear writing benefits everyone, not just users with cognitive disabilities. Instructions, error messages, and labels are written to be straightforward and helpful. When users encounter errors in forms, we provide specific, constructive guidance about what went wrong and how to correct it. We avoid using only color or only technical codes to indicate errors, instead providing clear textual explanations. We maintain consistent layout, navigation, and terminology throughout our website so that users can develop familiarity and predict where to find information. Elements that appear on multiple pages are positioned consistently, and similar functionality is labeled consistently throughout the site. This predictability reduces cognitive load and helps users navigate efficiently. Our page structure is designed to prevent user confusion, with clear visual and programmatic indication of where users are within the site and how different sections relate to each other. Breadcrumb navigation, clear headings, and consistent navigation patterns help users maintain orientation. Forms include helpful assistance where appropriate, such as format hints for fields requiring specific formats, examples of valid entries, and inline validation that provides immediate feedback as users complete forms. This assistance helps users avoid errors and successfully complete tasks on their first attempt when possible.

The principle of robustness requires that content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies, and must remain accessible as those technologies evolve. We implement this principle through the following practices. We employ automated testing tools as part of our development and quality assurance processes to identify accessibility issues before content is published. These tools help us catch common accessibility errors and ensure consistent compliance with WCAG success criteria across our site. We build our content using clean, standards-compliant HTML and follow web standards to maximize compatibility with current and future assistive technologies. We use ARIA attributes appropriately to provide additional context to assistive technologies where native HTML semantics are insufficient, while being careful not to override or contradict native semantics. All new features and content updates are developed with accessibility in mind from the beginning of the design process. Accessibility is not an afterthought but an integral part of our development workflow. We review new features for accessibility before release and address identified issues before launch whenever possible.

We recognize that maintaining accessibility requires ongoing vigilance and continuous improvement. Our designers, developers, content creators, and other team members receive training on accessibility requirements and best practices. We integrate accessibility considerations into our design and development processes so that accessibility is addressed from the beginning of projects rather than retrofitted after the fact. We periodically audit our website and services to identify accessibility barriers and prioritize remediation efforts. When we identify issues, we work to address them as quickly as resources permit, with priority given to issues that significantly impact users' ability to access content or complete essential tasks. If you encounter any accessibility issue, have suggestions for how we could improve, or notice that information is presented in an unnecessarily complicated manner, please do not hesitate to contact us. We genuinely want to hear from users who encounter barriers, as your reports help us identify and prioritize improvements that will benefit all users. We strive to investigate reported issues promptly, correct confirmed deficiencies as quickly as possible, and provide you with accessible alternatives in the meantime when needed.

Our website may incorporate content, services, or functionality provided by third parties, such as embedded videos, social media widgets, or external tools integrated into our platform. While we do not control these third-party components and cannot guarantee their accessibility, we actively encourage our vendors and partners to provide accessible content that conforms to WCAG standards. When selecting third-party tools and services, we consider accessibility as a factor in our evaluation. We prefer providers who demonstrate commitment to accessibility and provide accessible products. When we become aware of accessibility issues with third-party components, we work with those providers to address the issues or seek alternative solutions.

If you have questions about our accessibility efforts, want to report an accessibility barrier, or have suggestions for how we can improve, please contact us. We welcome your input and are committed to responding promptly to accessibility inquiries. To reach our accessibility team, send an email to accessibility@flashcloud.com with "Accessibility Concern" or "Accessibility Feedback" in the subject line. Please describe the issue you encountered or the suggestion you wish to share, and include information about your assistive technology if relevant to the issue. FlashCloud LLC is located at 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. For more information about FlashCloud, please visit https://flashcloud.com. We are committed to responding to accessibility inquiries promptly and working diligently to resolve any issues that are brought to our attention. Your feedback plays a vital role in helping us create a more accessible experience for all users.