Privacy Policy

January 2026

FlashCloud collects several categories of information in the course of providing our services and operating our business. When you create an account, place an order, or otherwise interact with us directly, you voluntarily provide certain information. This includes your account information such as your first and last name, email address, phone number, billing address, payment information including credit card or PayPal details, company name if applicable, and tax identification numbers where required. We also collect service-related information including domain registration information as required by ICANN, technical support requests and the communications associated with them, live chat transcripts, responses to surveys we may conduct, and any feedback or reviews you provide. In some cases, we may require identity verification documents such as government-issued identification, business registration documents, or authorization letters to verify your identity or your authority to act on behalf of an organization. When you access our website or use our services, we automatically collect certain information about your device, browser, and usage patterns. This includes device and browser information such as your IP address, browser type and version, operating system, device type and identifiers, and screen resolution. We collect usage information including which pages you visit, which features you use, the time and date of your visits, the website that referred you to us, the patterns of your clicks and navigation through our site, and any search queries you enter on our website. We also collect technical information from server logs, error reports, and performance monitoring systems. We may receive information about you from third parties in connection with our services. This includes information from payment processors about your transactions and fraud prevention data, information from domain registries and registrars about WHOIS data and domain transfers, information from marketing partners about advertising campaign performance, information from social media platforms if you connect social accounts to our services, information from credit reporting agencies for fraud prevention purposes, and information from public databases that we use for verification purposes. When you use our hosting services, you may upload, store, or transmit data through our servers. We refer to this as Customer Data, and we process it only as a data processor on your behalf in accordance with our Data Processing Agreement. It is important to understand that FlashCloud does not access, review, or use Customer Data except as necessary to provide our services, to comply with applicable law, or as specifically directed by you.

FlashCloud uses the information we collect for various purposes essential to providing our services and operating our business. We use your information to provide you with the services you have requested. This includes creating and managing your account, processing payments and managing billing, provisioning and maintaining your hosting services, registering and managing domain names on your behalf, providing technical support when you need assistance, sending you service-related communications about your account and services, and verifying your identity when required for security or compliance purposes. We use information to improve our services and develop new features. This includes analyzing usage patterns and trends to understand how our services are used, developing new features and services based on customer needs, improving website functionality and user experience, conducting research and analytics to inform our business decisions, and testing and troubleshooting our systems to ensure they function properly. We use your information to communicate with you about your account, our services, and matters that may interest you. This includes sending account notifications and security alerts, providing customer support in response to your inquiries, sending marketing communications when you have given us permission to do so, notifying you of changes to our policies and terms, and responding to questions and comments you submit to us. We use information for security and fraud prevention purposes. This includes detecting and preventing fraudulent activity and abuse of our services, protecting against security threats to our infrastructure and your data, enforcing our Terms of Service and other policies, complying with legal obligations related to security and fraud prevention, and investigating potential violations of our policies or applicable law. We use information for legal compliance purposes. This includes complying with applicable laws and regulations in the jurisdictions where we operate, responding to lawful requests from government authorities including subpoenas, warrants, and court orders, protecting our legal rights in disputes and legal proceedings, and assisting law enforcement when we are legally required to do so.

For individuals located in the European Economic Area and the United Kingdom, we process personal data based on several legal grounds depending on the specific purpose of the processing. When we process your information to provide our services, manage your account, handle billing and payments, and provide customer support, our legal basis is the performance of the contract between you and FlashCloud. These processing activities are necessary for us to fulfill our obligations to you under our Terms of Service. When we process your information for security and fraud prevention purposes, to analyze usage patterns and improve our services, and to provide customer support beyond our contractual obligations, our legal basis is our legitimate interests in operating a secure and effective business. We have assessed these processing activities and determined that our legitimate interests are not overridden by your rights and freedoms. When we process your information to comply with applicable laws and respond to lawful requests from government authorities, our legal basis is compliance with our legal obligations. We are required by law to engage in certain processing activities, and failure to do so could result in legal consequences for FlashCloud. When we process your information for marketing purposes, our legal basis is your consent. You may withdraw your consent at any time, and such withdrawal will not affect the lawfulness of processing that occurred before you withdrew your consent.

FlashCloud shares your information with third parties only in specific circumstances and for specific purposes. We share information with service providers who assist us in operating our business and providing our services. These service providers include payment processors who handle your transactions, email delivery services that send communications on our behalf, customer support tool providers, analytics and monitoring services that help us understand how our services are used, cloud infrastructure providers, domain registration services, fraud prevention services, and marketing and advertising partners. All service providers are contractually obligated to protect your information and to use it only for the specific purposes for which we have engaged them. When you register a domain name through FlashCloud, we are required to share certain information with domain registries and with ICANN as required by policy. Unless you have purchased domain privacy protection, your registration information may also be published in public WHOIS databases accessible to anyone on the internet. We may disclose information when required by law or legal process. This includes situations where we must comply with applicable laws, regulations, or legal proceedings, respond to lawful requests from government authorities including law enforcement agencies, protect the rights, property, or safety of FlashCloud, our customers, or the public, and enforce our agreements and policies. If FlashCloud is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. In such circumstances, we will notify you of any change in ownership or use of your personal information and of any choices you may have regarding your information. We may share your information with third parties when you have given us explicit consent to do so. We may also share aggregated or de-identified data that cannot reasonably be used to identify you, as such data is not considered personal information.

FlashCloud retains personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Account information is retained for the duration of your account plus seven years following account closure. We retain this information for this extended period to comply with legal and regulatory requirements, to resolve disputes that may arise, and to enforce our agreements. Billing records are retained for seven years after the transaction to comply with tax and financial reporting requirements. Support ticket records are retained for five years after the ticket is resolved to allow us to reference past communications if similar issues arise. Server logs are retained for ninety days for security and troubleshooting purposes. Marketing data is retained until you withdraw your consent to receive marketing communications. Domain WHOIS data is retained in accordance with ICANN requirements. When you close your account or request deletion of your data, we will delete or anonymize your personal information, except where we are required to retain it by law or for legitimate business purposes such as fraud prevention, dispute resolution, or legal compliance.

FlashCloud provides certain privacy rights to all users regardless of location. All users have the right to access the personal information we hold about them. All users have the right to request that we correct inaccurate data we hold about them. All users have the right to request deletion of their account and associated data, subject to legal retention requirements. All users have the right to opt out of marketing communications. All users have the right to request information about our data practices. If you are located in the European Economic Area or the United Kingdom, you have additional rights under the General Data Protection Regulation. You have the right to data portability, meaning you can receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller. You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of your data or object to our processing. You have the right to object to processing of your personal data that is based on our legitimate interests. You have the right to withdraw consent at any time for processing activities based on consent. You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not properly handled your personal data. If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act. You have the right to know what personal information we collect, use, and share about you, including the categories of information, the sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we share it. You have the right to request deletion of your personal information, subject to certain exceptions. You have the right to request correction of inaccurate personal information we maintain about you. You have the right to opt out of the sale or sharing of your personal information. You have the right not to receive discriminatory treatment for exercising your privacy rights. You have the right to limit the use and disclosure of sensitive personal information. To exercise your California privacy rights, visit our Do Not Sell or Share My Personal Information page at /legal/ccpa or contact us at privacy@flashcloud.com. We also comply with privacy laws in other states including Virginia, Colorado, Connecticut, and Texas, which provide similar rights to those described above.

To exercise any of your privacy rights, you may contact us by email at privacy@flashcloud.com. In the subject line of your email, please include the specific right you wish to exercise, such as "Data Access Request" or "Deletion Request." In your message, please provide your full name as it appears on your account, the email address associated with your account, the specific details of your request, and any additional information that may help us locate your data in our systems. We may need to verify your identity before processing your request to ensure that we do not disclose information to unauthorized individuals. Verification may involve confirming information associated with your account, requesting additional documentation, or sending a verification email to an address on file. We will respond to your request within the timeframes required by applicable law. For requests under the GDPR, we will respond within thirty days, which may be extended by an additional sixty days for complex requests. For requests under the CCPA, we will respond within forty-five days, which may be extended by an additional forty-five days if necessary. You may authorize an agent to submit privacy requests on your behalf. If you use an authorized agent, we will require written authorization from you, verification of the agent's identity, and verification of your identity.

FlashCloud is based in the United States, and our primary data processing facilities are located in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers maintain operations. These countries may have data protection laws that differ from the laws of your country. When we transfer personal data from the European Economic Area or the United Kingdom to countries that have not received an adequacy decision from the relevant authority, we use legally recognized transfer mechanisms to provide appropriate safeguards for your data. For transfers from the European Economic Area, we rely on the Standard Contractual Clauses approved by the European Commission. For transfers from the United Kingdom, we rely on the International Data Transfer Agreement issued by the UK Information Commissioner's Office. We implement appropriate safeguards to protect your data during international transfers, including encryption of data in transit and at rest, access controls and authentication mechanisms, contractual protections with service providers, and regular security assessments.

FlashCloud implements technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include encryption using TLS/SSL protocols for data in transit and encryption at rest for sensitive data. We implement access controls including role-based access permissions, multi-factor authentication, and regular access reviews. We maintain network security through firewalls, intrusion detection systems, and DDoS protection. Our physical security measures include secure data centers with access controls and monitoring. We provide security awareness training to employees and conduct background checks for personnel with access to sensitive data. We maintain incident response procedures to handle security events. You also have responsibilities for maintaining the security of your account. You are responsible for maintaining the confidentiality of your account credentials and for using strong, unique passwords. We encourage you to enable two-factor authentication when available. You should notify us immediately if you become aware of any unauthorized access to your account. In the event of a personal data breach affecting your information, we will notify you as required by applicable law. Where required by the GDPR, we will notify the relevant supervisory authority within seventy-two hours of becoming aware of a breach. We will take steps to mitigate any harm resulting from the breach and will document our response.

FlashCloud uses cookies and similar tracking technologies on our website. These technologies help us recognize you, remember your preferences, understand how you use our website, and deliver targeted advertising. For detailed information about the types of cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please refer to our Cookies Policy at /legal/cookies-policy.

With your consent, we may send you marketing emails about our products, services, promotions, and other information we think may interest you. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email we send, by updating your communication preferences in your Client Area, or by contacting us at privacy@flashcloud.com. Even if you opt out of marketing communications, we will continue to send you service-related communications that are necessary for the administration of your account. These include billing notices, security alerts, policy updates, and other transactional messages that are essential to providing our services. We may use third-party advertising partners to display advertisements to you on other websites based on your visits to our website and your interests. You can opt out of targeted advertising by visiting the opt-out pages maintained by the Digital Advertising Alliance at http://www.aboutads.info/choices/ and the Network Advertising Initiative at http://www.networkadvertising.org/choices/. You can also adjust your browser or device settings to limit tracking, or visit our Do Not Sell or Share My Personal Information page at /legal/ccpa.

Our services are not intended for children under the age of sixteen, or under the age of thirteen in the United States. We do not knowingly collect personal information from children under these ages. If we learn that we have collected personal information from a child under the applicable age, we will take steps to delete that information as quickly as possible. If you believe that a child has provided personal information to us, please contact us at privacy@flashcloud.com so that we can investigate and take appropriate action.

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to information collected by third parties through their websites. We encourage you to read the privacy policies of any third-party websites you visit so that you understand how they collect, use, and share your information.

We may update this Privacy Policy from time to time to reflect changes in our practices, changes in applicable law, or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top. For material changes that significantly affect your rights or our practices, we will provide more prominent notice. This may include sending you an email notification if you have an account with us, displaying a prominent notice on our website, or providing at least thirty days' notice before the changes take effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at privacy@flashcloud.com. FlashCloud LLC is located at 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. For more information about FlashCloud, please visit https://flashcloud.com. For GDPR-related inquiries, you may contact our Data Protection team at dpo@flashcloud.com. If you are located in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority. Our EU representative can be reached at eu-representative@flashcloud.com. Our UK representative can be reached at uk-representative@flashcloud.com.

This section applies specifically to California residents and supplements the information provided elsewhere in this Privacy Policy. In the past twelve months, we have collected the following categories of personal information: identifiers such as name, email address, IP address, and account identifiers; customer records information including billing address and payment information; commercial information including purchase history and services used; internet activity information including browsing history and search queries on our website; geolocation data based on IP address; professional information including company name and job title; inferences about preferences and characteristics; and sensitive personal information including account credentials. We collect this information directly from you when you provide it, automatically through your use of our services, and from third-party partners and service providers. The purposes for which we collect and use this information are described in the section of this Privacy Policy titled "How We Use Your Information." We may disclose personal information to service providers for business purposes, to domain registries and ICANN as required for domain registration, and to law enforcement when required by law. FlashCloud does not sell personal information in the traditional sense of exchanging it for monetary consideration. However, under the CCPA's broad definition of "sharing," certain activities related to targeted advertising may constitute sharing of personal information. To opt out of such sharing, visit our Do Not Sell or Share My Personal Information page at /legal/ccpa.

If you are a resident of Virginia, Colorado, Connecticut, or Texas, you may have additional privacy rights similar to those available to California residents. These include the right to access and confirm that we are processing your personal data, the right to request deletion of your personal data, the right to correct inaccuracies in your personal data, the right to data portability, the right to opt out of targeted advertising, the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects, and the right to appeal our decision regarding your privacy request. To exercise these rights, please contact us at privacy@flashcloud.com.