Terms of Service

August 2026

You may place orders for Services through our website or other channels that Flashcloud may authorize from time to time. By placing an order, you agree to pay the applicable fees for the Services you are ordering, you confirm that all information you provide in connection with the order is accurate, and you accept any service-specific terms and conditions that may apply to the particular Services you are ordering. All orders are subject to acceptance by Flashcloud. We reserve the right to reject any order for any reason, to cancel orders that contain errors in pricing or product description, and to limit quantities or availability of Services at our discretion. An order is not considered accepted by Flashcloud until we send you a confirmation and/or provision the Service to your account. Most Services are provisioned automatically upon confirmation of your payment. Certain Services may require additional verification or manual configuration, which may result in additional time before the Service becomes available to you. We will communicate with you regarding expected provisioning times when applicable. Flashcloud reserves the right to modify, update, or discontinue any Service at any time. We may change features, functionality, or system requirements of our Services as we deem necessary or appropriate. We will provide reasonable notice of material changes that negatively affect your use of Services, though emergency changes required for security or stability reasons may be implemented without advance notice.

All prices for Services are displayed on our website and are subject to change at any time. Prices do not include applicable taxes unless specifically stated otherwise. The prices in effect at the time you place your order will apply to that order. Renewal pricing may differ from initial pricing and will be displayed prior to your renewal date. All fees for Services are due in advance of the service period for which you are being billed. Payment is due at the time you place your order unless we have agreed otherwise in writing. We accept major credit cards, PayPal, and such other payment methods as we may display on our website from time to time. Services are billed according to the billing cycle you select at the time of your order, which may be monthly, annually, or another period we make available. Longer billing cycles may offer discounted pricing compared to monthly billing. Services are set to renew automatically at the end of each service period unless you cancel before the renewal date, we discontinue the Service, or your account is terminated. You authorize us to charge your payment method on file for renewal fees at the then-current renewal price. You are responsible for ensuring that your payment method information remains valid and up to date. If we are unable to process your payment when it becomes due, we will attempt to charge your payment method again and will send you notifications of the payment failure. Services may be suspended fourteen days after the original payment due date if payment has not been received. Services may be terminated thirty days after the original payment due date if payment remains outstanding. You are responsible for ensuring that valid and current payment information is on file with us at all times. Flashcloud may charge a late fee on past-due amounts. The late fee will be fifteen dollars or one and a half percent per month of the outstanding amount, whichever is greater, to the maximum extent permitted by applicable law. You are responsible for all applicable taxes on your purchases, including sales tax, value-added tax, goods and services tax, and similar taxes. If you are exempt from certain taxes, you must provide valid exemption documentation to us. We will add applicable taxes to your invoices based on your location and the tax regulations that apply to your purchases. We may change our prices at any time. Price changes for existing services will be communicated to you at least thirty days before your renewal date, giving you the opportunity to cancel before the new prices take effect if you do not wish to pay the increased amount.

Every Flashcloud hosting plan comes with an anytime money-back guarantee: you may cancel at any point during your term and be refunded for your unused time. Unused time means the complete months remaining on your prepaid term, not counting the month you are currently in. For example, on a twelve-month plan, cancelling after twenty-five days refunds eleven months, and cancelling after ten months and ten days refunds one month. Shared and WordPress hosting also qualify for a full refund within the first thirty days, as described below. If Flashcloud ever stops earning your business, you get your unused time back, and your content is always yours to take with you. The following fees are not eligible for refund under the money-back guarantee or otherwise: domain registration fees, domain renewal fees, domain transfer fees, SSL certificates, dedicated IP addresses, setup fees, add-on services, administrative fees, and services purchased with promotional credits or gift certificates. For shared hosting and WordPress hosting, if you cancel within the first thirty days of your initial purchase you receive a full refund of the plan fee, except that the cost of any domain registered free with your plan is non-refundable and may be deducted from the refund; the domain remains yours. After the first thirty days, shared and WordPress hosting are refunded for your unused time as defined above. VPS hosting and dedicated servers are refunded for unused time at any point in the term on the same basis, and there is no separate thirty-day full-refund window for these plans. For VPS hosting and dedicated servers, any control panel license fee is non-refundable. Domain registration and renewal fees are non-refundable under any circumstances. SSL certificates are non-refundable after the certificate has been issued. Email hosting is refundable for the unused portion of its term. Add-on services are generally non-refundable. To request a refund, you must submit a support ticket through your Client Area. Please include your account information, the order details for which you are requesting a refund, and the reason for your refund request. Refunds are processed within ten business days to the original payment method you used for the purchase. Refunds for purchases made with promotional credits or gift certificates will be issued as account credit rather than cash. If you initiate a chargeback or payment dispute with your financial institution without first contacting us to attempt to resolve the issue, your account may be immediately suspended, we may charge an administrative fee of up to fifty dollars, and we may pursue collection of all amounts owed through appropriate legal channels. Please contact us first to resolve any billing issues before disputing charges with your financial institution.

Qualifying Flashcloud hosting plans include one domain name registered at no cost, and that registration is renewed at no cost for as long as your qualifying hosting plan remains active and in good standing. This is what we refer to as a free domain for life: the standard registration and renewal fees for one eligible domain are covered by Flashcloud for the life of your active plan, and where the relevant registry supports it, WHOIS privacy protection is included at no additional charge. The free domain benefit is limited to one domain per qualifying hosting account and applies to eligible standard top-level domains as published on our website from time to time. Premium, specialty, and certain country-code top-level domains are excluded; where you choose such a domain, any amount above the value of a standard eligible domain is payable by you. The benefit covers registration and renewal only and does not cover domain transfer fees, redemption or restoration fees, or the cost of additional domains. The free domain is registered in your name and is subject to our Domain Name Agreement and to ICANN requirements, including the provision of accurate WHOIS information. If your qualifying hosting plan is cancelled, downgraded to a non-qualifying plan, expires, or is terminated, the free domain benefit ends and any subsequent renewal is your responsibility at our standard rates. Because domain registration fees are non-refundable, if you cancel your hosting and request a refund under the money-back guarantee, the standard registration fee for a domain provided free under this benefit may be deducted from your refund; the domain remains yours. After any applicable registrar lock period, you may transfer the domain to another registrar in accordance with our Domain Name Agreement.

Flashcloud provides a complimentary website migration service to help you move an existing website, together with its associated databases and email accounts where applicable, from your previous hosting provider to your Flashcloud account. To request a migration, submit a request through your Client Area or contact our support team once your Flashcloud hosting plan is active. Our team performs the migration for you and coordinates the process to keep any interruption to your website to a minimum. The free migration service is available to customers with an active Flashcloud hosting plan and applies to standard website and hosting configurations. To carry out a migration, you must provide accurate and complete access credentials for your existing hosting account and confirm that you have the legal right to move the content being migrated. You are responsible for maintaining a working backup of your data, and we recommend that you keep your account with your previous host active until you have verified that the migration is complete and correct. While we take care to reproduce your website faithfully, the free migration service is provided on a reasonable-efforts basis. Flashcloud does not guarantee that every third-party application, plugin, script, or server configuration will function identically in our environment, does not guarantee uninterrupted availability during the transition, and is not responsible for issues originating from your previous host, from software incompatibilities, or from content you do not have the right to use. The migration service is complimentary, has no cash value, and may be declined where a site is unusually large, is technically incompatible, or would require work beyond the scope of a standard migration; in such cases we will discuss the available options with you.

When you switch to Flashcloud from another hosting provider, we may compensate you for prepaid hosting time that you have not yet used at your previous host, up to a maximum of six months. The credit is applied by adding an equivalent amount of service time to your qualifying Flashcloud hosting plan, or as account credit, at our discretion. For example, if three months remain on your previous plan, we add three months; if nine months remain, we add the maximum of six months. To claim this credit, you must hold a qualifying paid Flashcloud hosting plan and provide reasonable proof of your remaining prepaid time, such as a recent invoice or a screenshot of the billing page from your previous host. We will verify the documentation you provide, and the credit will reflect the verified unused time, subject to the six-month maximum. The credit is limited to one award per customer or account. The migration credit is a promotional benefit with no cash value. It is not redeemable for cash and is not refundable; if you cancel your hosting and request a refund under the money-back guarantee, the refund covers only the hosting fees you actually paid to Flashcloud and does not include the value of any complimentary or credited time. Flashcloud may decline or reverse a credit where the remaining time cannot be verified, where the documentation provided appears inaccurate, or where we reasonably suspect abuse. This benefit may be modified or discontinued for future customers at any time as described in these Terms.

We guarantee that our network and hosting infrastructure will be available at least 99.9% of the time in each calendar month, and we build for that guarantee with redundant hardware and round-the-clock monitoring. If your service falls below 99.9% availability in a given calendar month, you are entitled to a service credit under the schedule below.

The service credit is calculated as a percentage of the monthly hosting fee you paid for the affected service, based on the actual monthly uptime achieved:

99.9% or above: no credit
99.8% to 99.89%: 10% credit
99.7% to 99.79%: 20% credit
99.6% to 99.69%: 30% credit
99.5% to 99.59%: 40% credit
99.4% to 99.49%: 50% credit
99.3% to 99.39%: 60% credit
99.2% to 99.29%: 70% credit
99.1% to 99.19%: 80% credit
99.0% to 99.09%: 90% credit
Less than 99.0%: 100% credit

To claim a service credit, you must request it by submitting a support ticket through your Client Area for the calendar month in question. A credit is issued only once the downtime has been verified and confirmed on our side. Scheduled maintenance is not counted as downtime for the purpose of this guarantee. Service credits are applied to your account and have no cash value; they are not redeemable for cash and are not refundable. This guarantee does not cover unavailability caused by your own content, applications, or configurations, failures of third-party services, force majeure events, malicious activity such as DDoS attacks, resource-limit overages, or account suspension. You remain responsible for maintaining your own backups of your data.

You may cancel Services at any time through your Client Area or by contacting our support team. To prevent automatic renewal of your Services, you must cancel at least fifteen days before your renewal date. Cancellation requests submitted within fifteen days of your renewal date may not prevent the next billing cycle charge. Upon cancellation, your Services will remain active until the end of the current service period for which you have already paid. No pro-rata refunds are provided for unused portions of service periods, except as specifically stated in the refund policy section. You are responsible for backing up all your data before cancellation, as we are not obligated to retain your data after your service period ends. Flashcloud may suspend or terminate your account or Services immediately if you violate these Terms of Service or any Flashcloud policy, fail to pay fees when due, provide false or misleading information to us, engage in illegal activity, create security risks or cause technical problems affecting our infrastructure, receive excessive abuse complaints, or fail to respond to verification requests within the required timeframe. Upon termination of your account or Services, your access to the Services will be immediately revoked. Customer data may be deleted thirty days after termination, and we are not obligated to retain your data beyond that period. You remain liable for all fees incurred prior to termination. Provisions of these Terms that by their nature should survive termination, including but not limited to provisions regarding indemnification, limitation of liability, and dispute resolution, will continue in effect after termination. Upon request made before termination, we may provide you with an opportunity to retrieve your customer data. However, we are not obligated to retain customer data after termination of your account, and you should ensure that you have downloaded all important data before your Services end.

Flashcloud provides customer and technical support to help you make use of the Services. Support is delivered primarily through the ticketing system in your Client Area, which allows us to track, prioritize, and properly resolve each request. Submitting a ticket is the standard way to obtain assistance, and technical, configuration, or advanced ("level 2" and higher) support is handled through this channel so that your issue is documented and routed to the right team. The support channels we make available, including any live chat, phone, or other real-time channels, together with their hours of operation and scope, are offered at Flashcloud's sole discretion. We may add, change, limit, suspend, or withdraw any support channel at any time and without advance notice. Where phone or other live assistance is offered, it is a general customer-service convenience intended for basic questions and to help you open a support ticket. It is not a guaranteed service, is not a substitute for ticket-based support, and is not a channel for technical, configuration, or advanced troubleshooting, which must be submitted through your Client Area. We reserve the right to determine the most appropriate channel, priority, and level of support for any request, and to require that requests be submitted or continued in writing through the ticketing system. Flashcloud may decline, limit, redirect, or discontinue support, including access to any particular support channel, where a customer is abusive toward our staff, makes excessive, repetitive, or unreasonable demands, seeks support beyond the scope of the applicable plan, or otherwise misuses our support resources. These measures are without prejudice to our other rights under these Terms, including the right to suspend or terminate Services.

You are solely responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and third-party rights in all jurisdictions relevant to your activities. You bear full responsibility for understanding and complying with legal requirements that apply to your business and your use of our Services. Your use of the Services must comply with our Acceptable Use Policy, which is incorporated by reference into these Terms. You agree not to use the Services for any purpose that is prohibited by the Acceptable Use Policy or these Terms. You are solely responsible for all content that you upload, store, or transmit through the Services. You are responsible for ensuring that your content does not infringe upon the intellectual property rights or other rights of any third party. You must obtain all necessary licenses, permissions, and consents required for your use of content on the Services. You are responsible for regularly backing up your content, as Flashcloud does not guarantee that your content will be preserved. You are responsible for maintaining the security of your account credentials and for keeping the software and applications you run on the Services updated with security patches. You should implement appropriate security measures for your use case. You must report any security incidents affecting your account promptly to our support team. You agree to use server resources responsibly and within the limits of your service plan. If your resource usage exceeds the limits of your plan or negatively affects other customers or our infrastructure, we may throttle or limit your resource consumption, require you to upgrade to a higher plan, or suspend your Services until the issue is resolved.

Flashcloud will provide the Services as described on our website and in your service agreement. We will maintain our infrastructure to meet our service level commitments. We will provide customer support as described for your service plan. We will process your data in accordance with our Privacy Policy and Data Processing Agreement. Flashcloud reserves the right to modify, update, or discontinue Services at any time. We may change our policies and terms with notice to you. We may upgrade our systems and software as we deem appropriate. We may implement new security measures to protect our infrastructure and customers. Flashcloud may remove or disable access to content that violates these Terms or our policies, that is subject to a valid DMCA takedown notice, that poses security or legal risks to our infrastructure or customers, or that is the subject of a valid request from law enforcement. Flashcloud may, but is not obligated to, monitor the Services for security threats and policy violations, investigate potential violations of our policies, cooperate with law enforcement agencies as required by law, and collect and analyze usage data to improve our Services.

Flashcloud owns all rights, title, and interest in our brand, trademarks, and logos, our website design and content, our software, tools, and platforms, and our documentation and other materials. You may not use Flashcloud's intellectual property without our prior written permission. You retain ownership of your content that you upload to or create using the Services. By using the Services, you grant Flashcloud a limited, non-exclusive license to store, copy, and transmit your content as necessary to provide the Services to you, to create backups of your content as part of our normal backup procedures, and to display your content as directed by you through your use of the Services. If you provide feedback, suggestions, or ideas to Flashcloud regarding the Services, you grant us a perpetual, irrevocable, royalty-free license to use such feedback in any manner without any obligation to you.

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you acknowledge that you have read and understood our Privacy Policy. If you are subject to the General Data Protection Regulation, the California Consumer Privacy Act, or similar data protection regulations in connection with your use of the Services, our Data Processing Agreement applies to the processing of customer data. Flashcloud processes customer data only as necessary to provide the Services and for the other purposes described in our Privacy Policy and Data Processing Agreement. We implement appropriate security measures to protect customer data. We do not sell customer data to third parties. We provide data portability assistance upon request. Flashcloud Services are not compliant with the Health Insurance Portability and Accountability Act (HIPAA). You may not use the Services to store, process, or transmit protected health information as defined under HIPAA unless you have entered into a separate Business Associate Agreement with Flashcloud.

You agree to indemnify, defend, and hold harmless Flashcloud, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your use of the Services, your content, your violation of these Terms or any Flashcloud policy, your violation of any applicable law or the rights of any third party, and your negligence or misconduct. Flashcloud will provide you with notice of any claim subject to indemnification and will cooperate with you in the defense of such claim.

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. Flashcloud expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or reliability, uninterrupted or error-free operation, and freedom from viruses or other malicious code. Flashcloud does not warrant that the Services will meet your requirements or expectations, that the Services will be uninterrupted, timely, secure, or error-free, that the results obtained from using the Services will be accurate or reliable, or that any errors or defects in the Services will be corrected.

To the maximum extent permitted by applicable law, Flashcloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or business, loss of data or data breaches, loss of goodwill or reputation, cost of procurement of substitute services, or any damages resulting from unauthorized access to or use of your account or content. These limitations apply regardless of the legal theory upon which the claim is based and even if Flashcloud has been advised of the possibility of such damages. Flashcloud's total cumulative liability for all claims arising out of or relating to these Terms or the Services shall not exceed the fees paid by you to Flashcloud in the twelve months immediately preceding the event giving rise to the claim. The limitations in this section do not apply to your payment obligations under these Terms, your indemnification obligations under these Terms, or liability that cannot be limited or excluded under applicable law. You acknowledge that the limitations and exclusions of liability in this section reflect a reasonable allocation of risk between you and Flashcloud and are a fundamental basis of the bargain between us.

Before initiating any formal dispute resolution proceeding, you agree to contact us at legal@flashcloud.com and attempt to resolve the dispute informally for at least thirty days. Many disputes can be resolved quickly and amicably through direct communication. Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall be conducted in the English language, shall be held in Wilmington, Delaware, or via telephone or video conference at your election, shall be conducted before a single arbitrator, and shall result in a final and binding decision. You agree that any arbitration or court proceeding shall be conducted only on an individual basis and not as a class action, consolidated action, or representative action. If this class action waiver is found to be unenforceable, the entire arbitration agreement shall be null and void, and disputes shall be resolved in court. Notwithstanding the foregoing, either party may bring claims within the jurisdiction of small claims court, seek injunctive relief in court to protect intellectual property rights, or pursue claims that cannot be arbitrated under applicable law. You may opt out of the arbitration agreement by sending written notice to legal@flashcloud.com within thirty days of creating your account. Your notice must include your name, account information, and a clear statement that you are opting out of arbitration.

These Terms of Service are governed by the laws of the State of Delaware, without regard to principles of conflict of laws. Any judicial proceedings not subject to arbitration must be brought in state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts. These Terms, together with all policies and documents incorporated by reference, constitute the entire agreement between you and Flashcloud regarding the Services and supersede all prior agreements and understandings. Flashcloud may modify these Terms at any time by posting revised Terms on our website. We will provide notice of material changes by email to your account address, by prominent notice on our website, or by notification in your Client Area. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the intent of the original provision. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future. Any waiver of our rights must be in writing and signed by an authorized representative of Flashcloud. You may not assign or transfer these Terms or any rights or obligations hereunder without Flashcloud's prior written consent. Flashcloud may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent. Flashcloud is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or failures of telecommunications or internet infrastructure. Notices to Flashcloud must be sent by email to legal@flashcloud.com or by mail to FlashCloud, LLC, 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. Notices to you will be sent to the email address associated with your account. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Flashcloud. These Terms do not create any third-party beneficiary rights, except that Flashcloud's affiliates are intended third-party beneficiaries of these Terms.

Shared hosting is subject to resource usage limits as described in your service plan. You may not run background processes or scheduled tasks that consume excessive resources. Websites generating traffic levels beyond what is appropriate for shared hosting may need to upgrade to VPS or dedicated server hosting. VPS hosting customers are responsible for managing their virtual servers, including keeping software updated and implementing appropriate security measures. Managed VPS plans include the support services specified in the plan description. Root access is provided for unmanaged VPS plans. Dedicated server provisioning may take twenty-four to seventy-two hours depending on configuration requirements. Hardware replacements necessitated by equipment failure are provided at no additional cost. You are responsible for all software, configurations, and content on your dedicated server. Domain services are subject to our Domain Name Agreement, which is incorporated by reference. Domain registration requires accurate WHOIS information as mandated by ICANN policies. All domain fees are non-refundable. Email hosting is subject to our anti-spam policies. Outbound email sending limits apply to prevent abuse and protect the reputation of our mail servers. Flashcloud may suspend email services for accounts engaged in spam activity. SSL certificates are subject to the validation requirements of the certificate authority that issues the certificate. Extended validation certificates require additional verification procedures. Certificates are non-refundable after issuance.

The following policies are incorporated by reference into these Terms of Service: our Acceptable Use Policy, our Privacy Policy, our Data Processing Agreement, our Domain Name Agreement, our Cookies Policy, our DMCA and Complaints Policy, and our Abuse Policy. These policies are available on our website and form part of your agreement with Flashcloud.

For questions about these Terms of Service, please contact us at legal@flashcloud.com. For support inquiries, please contact support@flashcloud.com. Our mailing address is FlashCloud, LLC, 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. For more information about Flashcloud and our Services, visit https://flashcloud.com.