Policy for Complaints and Notices

January 2026

The Digital Millennium Copyright Act, commonly known as the DMCA, is a United States copyright law that implements treaties of the World Intellectual Property Organization. The DMCA provides a mechanism through which copyright owners can request the removal of infringing content from online services, and it establishes procedures that service providers like FlashCloud must follow when responding to such requests. If you believe that a website or content hosted by FlashCloud infringes your copyright or the copyright of someone you are authorized to represent, you may invoke the protections provided by the DMCA by submitting a notice to FlashCloud's designated agent. DMCA notices should be submitted to the FlashCloud Compliance Team at FlashCloud LLC, 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States, or by email to compliance@flashcloud.com. To be effective under the DMCA, your notice must contain all of the following elements. First, it must include a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Second, it must identify the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site. Third, it must identify the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, along with information reasonably sufficient to permit FlashCloud to locate the material, such as specific URLs or other location information. Fourth, it must include information reasonably sufficient to permit FlashCloud to contact you, including your name, address, email address, and telephone number. Fifth, it must include a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. Sixth, it must include a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Upon receipt of a DMCA notice containing all required elements, FlashCloud will forward a copy of the notice to the alleged infringer, who is our customer. If our customer does not remove the allegedly infringing material within a reasonable time, FlashCloud will suspend public access to that material to comply with our obligations under the DMCA. Our customer retains the right to submit a counter-notification if they believe the material was removed in error or that they have a legal right to use the material.

If you are a FlashCloud customer who has received a DMCA notice regarding content you have posted and you believe that the material was removed or disabled as a result of mistake or misidentification of the material, you have the right to submit a counter-notification. A valid counter-notification must include a physical or electronic signature of the customer submitting the counter-notification, identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled, a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material, and your name, address, and telephone number along with a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside the United States, for any judicial district in which FlashCloud may be found, and that you will accept service of process from the person who provided the original DMCA notice or an agent of such person. Upon receipt of a counter-notification containing all required elements, FlashCloud will forward a copy to the original complaining party. The complaining party then has ten business days to file a lawsuit seeking a court order against the customer and to provide FlashCloud with proof that such legal action has been initiated. If FlashCloud does not receive proof that a lawsuit has been filed or that a restraining order has been obtained within the ten-day period, FlashCloud will restore access to the material that was removed. This process ensures that copyright holders can protect their legitimate rights while also preventing the DMCA from being abused to suppress lawful speech.

If you believe that a website hosted by FlashCloud is associated with illegal activity or contains illegal content other than copyright-infringing material, you may report this to us for investigation. Such notices may be submitted by email to compliance@flashcloud.com or by registered mail to FlashCloud LLC, 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. To enable us to properly investigate your report, any notice of illegal activity or content must include your full legal name, your company name if applicable, a contact email address, your country of residence or incorporation, a clear indication of the exact electronic location of the information including specific URLs and any additional information that would help us identify the content, a sufficiently substantiated explanation of why you believe the activity or information to be illegal, and a statement confirming your good faith belief that the information and allegations in your notice are accurate and complete. Please be aware that anonymous notices will generally not be reviewed in cases where the identity of the submitting person is important for determining the legitimacy of the notice. We need to be able to verify that notices are submitted in good faith and are not being used to harass or silence legitimate content.

FlashCloud respects the legal process and cooperates with valid legal requests from law enforcement and other government authorities. However, we have established specific procedures for service of legal process to ensure that requests are properly authenticated and directed to the appropriate entity. All subpoenas, warrants, court orders, and similar legal process must be personally served upon our Delaware Registered Agent. FlashCloud does not accept service of legal process by email, regular mail, or certified mail. All service of process must be personally served in accordance with applicable federal and state rules of civil procedure. Additionally, all legal process must be addressed to the correct legal entity. Documents addressed to an improper party may be rejected and will not be processed. To obtain current information about our registered agent for service of process, please contact the FlashCloud Legal Department.

FlashCloud accepts data preservation requests from law enforcement agencies in connection with official criminal investigations. Pursuant to 18 USC Section 2703(f), we will preserve the requested account records for a ninety-day period pending our receipt of formal legal process requiring production of the preserved data. We will accept one ninety-day extension of the preservation period if we receive the extension request within the initial ninety-day period. It is important to understand that preserved data will be deleted immediately following the expiration of the current preservation period if we do not receive either an extension request or a valid production order. The statute does not provide for preservation periods exceeding one hundred eighty days total, so this represents the maximum time data can be preserved under a preservation request. Preservation requests should be sent by email to legal@flashcloud.com or by mail to Legal Department, FlashCloud LLC, 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. For general inquiries regarding service of process, legal requests, or other legal matters, please email legal@flashcloud.com. Please note that emails and inquiries not related to legal process or legal matters will not receive a response through this channel.

If you wish to file a notice, request, or complaint related to data protection, privacy, or our processing of personal data, you may contact us by email at privacy@flashcloud.com or by registered mail to FlashCloud LLC, 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. Any data protection notice or complaint must include your full legal name, your company name if applicable, a contact email address, your country of residence or incorporation, and detailed information and supporting evidence regarding the matter you are raising. We may contact you to request additional information or documents to verify your identity and to properly address your notice or complaint. If you wish to exercise any of your rights as a data subject, including rights of access, correction, deletion, or objection to processing, you may submit your request to privacy@flashcloud.com as described in our Privacy Policy.

If you wish to file a complaint regarding our services, your use of our website, our compliance with applicable laws, or other matters not covered by the specific categories above, you have several options for submitting your complaint. You may send your complaint by email to compliance@flashcloud.com. If you are an existing FlashCloud customer, we strongly recommend that you submit complaints about technical issues or service-related matters through the support ticket system in your Client Area, as this ensures your complaint is routed to the appropriate team and can be addressed efficiently. Alternatively, you may submit your complaint by registered mail to FlashCloud LLC, 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. Complaints submitted via email or registered mail must include your full legal name, your company name if applicable, a contact email address, your country of residence or incorporation, and detailed information and supporting evidence regarding the matter you are raising. Anonymous complaints will generally not be reviewed, as we need to be able to verify the legitimacy of complaints and communicate with complainants about their concerns.

When FlashCloud receives a complaint or notice, we review it carefully to determine what action, if any, is appropriate. We reserve the right to forward an anonymized copy of your complaint or notice to our affected customer if one exists, unless you explicitly request that we not do so when you submit your complaint. This allows our customers to respond to allegations and ensures fairness in our investigation process. FlashCloud is committed to combating terrorist content online and takes this responsibility seriously. Using our services for terrorism-related purposes is strictly prohibited under our Terms of Service. When we identify terrorist content, we take appropriate corrective action, which may include removal of the content, preservation of evidence, suspension of the account, or termination of services without refund. At the same time, we take care not to block access to material that is disseminated for legitimate purposes, including educational purposes, journalistic purposes, artistic or research purposes, purposes of preventing or countering terrorism through awareness and counter-messaging, and the expression of polemic or controversial views in the context of legitimate public debate. We carefully evaluate content to distinguish between genuinely harmful material and content that, while potentially controversial, serves legitimate purposes. If you are a FlashCloud customer and believe that we have unjustly removed or blocked access to your content, you are welcome to submit a complaint using the procedures described above. We will review your complaint and, if we determine that the action was taken in error, will take appropriate steps to remedy the situation. FlashCloud complies with removal orders and orders requiring provision of information issued by competent authorities under applicable law. When we take action on your content pursuant to such an order, we will inform you that we have done so, unless the issuing authority has instructed us not to provide such notification or applicable law prohibits us from doing so.

FlashCloud is committed to reviewing, investigating, and responding to all complaints and notices fairly and thoroughly. We will provide a written response within ten business days from receipt of the complaint or notice. This response period may be extended when necessary to accommodate the complexity of the matter or the volume of information provided. In cases requiring extended investigation, we will inform you of the expected timeline.

FlashCloud LLC is located at 2810 N Church St, PMB 859482, Wilmington, Delaware 19802-4447, United States. For general compliance matters, email compliance@flashcloud.com. For legal process and legal matters, email legal@flashcloud.com. For privacy and data protection matters, email privacy@flashcloud.com. For abuse reports, email abuse@flashcloud.com. For more information about FlashCloud, visit https://flashcloud.com.