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When something on your site is misbehaving, the error log usually has the answer. Make sure logging is on, know where to look. Where logs live We capture multiple types of logs…
A 500 Internal Server Error means the server tried to handle your request but ran into something it couldn't recover from. The error itself doesn't tell you much, but the server…
If you can't sign in to the portal, work through this checklist before opening a ticket. The fix is usually quick. "Wrong email or password" The most common case. Use the right…
Browsers, search engines, and security services can flag your site with a warning ("Deceptive site," "Site may harm your computer," "Not Secure"). What it means depends on which…
A hacked website is fixable. Don't panic. Work through the cleanup methodically. Stop the bleeding First, prevent further damage: Take a snapshot if you're on a VPS — preserves…
If you think your site is hacked or just want to confirm it isn't, multiple options for malware scanning are available — server-side automatic, on-demand, and via security plugins.
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