Account & security
9 articles.
Give your team access with their own logins
You don't have to share your password to let someone work on your account. Invite them as a team member: they get their own login, and you decide exactly what they can see and do.…
Changing the email on your account
Your account email is where invoices, renewal reminders, and password reset links go — and it's also the email you use to sign in. Updating it takes a minute. How to change it Sign
How do I reset my password?
If you've forgotten your password — or you'd just like to set a new one — the process takes a couple of minutes. I'm signed out and can't get in Go to portal.flashcloud.com/login .
How do I turn on two-factor authentication?
Two-factor authentication adds a second step to your sign-in: even if someone has your password, they can't get into your account without the rolling 6-digit code from your phone.…
How to sign in to the portal
Signing in to Flashcloud takes 30 seconds — your email, your password, and (if you've turned on two-factor) a 6-digit code. The sign-in flow Go to portal.flashcloud.com/login.…
Sharing credentials with support securely
When our support team is helping you with a transfer, a server move, or anything that needs your login to a third-party system (cPanel, WordPress, a registrar, an old web host), we
Transferring account ownership to someone else
If you're selling a business, handing a project to a new owner, or just transferring everything to a different person, we can change the account holder. This is a manual process —
Two-factor recovery codes
Recovery codes are your backup plan if you lose your phone or can't access your authenticator app. We generate 8 single-use codes when you turn on two-factor authentication, and…
What's a Support PIN and where do I find mine?
Your Support PIN is a 6-digit code that lets our support team confirm we're talking to the right account holder before we make any changes. When you contact us by live chat, ticket
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Hosting with us? Open a ticket and a real person replies - no scripts, no upsells. Still choosing a host? The same team is included with every plan, from day one.