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TOPIC

Account & security

8 articles.

Changing the email on your account

Your account email is where invoices, renewal reminders, and password reset links go — and it's also the email you use to sign in. Updating it takes a minute. How to change it…

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How do I reset my password?

If you've forgotten your password — or you'd just like to set a new one — the process takes a couple of minutes. I'm signed out and can't get in Go to portal.flashcloud.com/login.…

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How do I turn on two-factor authentication?

Two-factor authentication adds a second step to your sign-in: even if someone has your password, they can't get into your account without the rolling 6-digit code from your phone.…

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How to sign in to the portal

Signing in to Flashcloud takes 30 seconds — your email, your password, and (if you've turned on two-factor) a 6-digit code. The sign-in flow Go to portal.flashcloud.com/login.…

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Sharing credentials with support securely

When our support team is helping you with a transfer, a server move, or anything that needs your login to a third-party system (cPanel, WordPress, a registrar, an old web host)…

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Transferring account ownership to someone else

If you're selling a business, handing a project to a new owner, or just transferring everything to a different person, we can change the account holder. This is a manual process —

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Two-factor recovery codes

Recovery codes are your backup plan if you lose your phone or can't access your authenticator app. We generate 8 single-use codes when you turn on two-factor authentication, and…

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What's a Support PIN and where do I find mine?

Your Support PIN is a 6-digit code that lets our support team confirm we're talking to the right account holder before we make any changes. When you contact us by live chat, ticket

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