If mail from your domain is bouncing or landing in spam and you want a fast diagnosis, go to cPanel → Email Deliverability. It checks the domain's current SPF and DKIM DNS records against what your mail server actually expects to send, flags anything missing or mismatched, and gives you a one-click button to install the correct record. For Flashcloud-hosted email, both records are usually already valid, since we configure them automatically when you add a domain. The tool is most useful when something has drifted, or when you added a third-party sender and aren't sure if it broke your setup.
Getting to the tool
Log in to your hosting's cPanel (Services → your hosting → one-click login → cPanel), then find Email Deliverability under the Email section. It lists every domain on the account with a status next to each one. A domain in good standing shows a green check. A domain with a problem shows a warning with details on what's wrong.
Reading the results
Click into a domain and you'll see two separate checks:
- SPF: whether a valid SPF record exists at the domain's root, and whether it authorizes this mail server. A missing record shows as "not found." A record that exists but doesn't include this server shows as invalid, which usually means you have an old record from a previous host or a third-party service that was added without merging into the existing entry. Only ever run one SPF record per domain, see SPF records: what they are and how to set one up for the format and how to add a service correctly.
- DKIM: whether a DKIM public key TXT record exists at the expected selector and matches the private key the mail server signs with. If this drifted, mail you send still gets signed, but receiving servers can't verify the signature, which quietly hurts inbox placement even though nothing looks obviously broken on your end.
Each failing check shows the exact record value the tool expects, so you can compare it against what's actually published if you want to see the difference before changing anything.
Fixing what it flags
Next to each failed check is a button to install or repair the record automatically. Clicking it writes the correct SPF or DKIM TXT record for you, no manual DNS editing required. This is the fastest fix for a Flashcloud-hosted domain that lost its record, for example after a nameserver change or a manual edit that overwrote it.
If you'd rather see or edit the record yourself first, both live in Services → your hosting → DNS Zone Editor. Look for a TXT record starting with v=spf1 for SPF, and a TXT record at a name like default._domainkey for DKIM. If you're adding a second sending service (Google Workspace, a marketing platform, a transactional email API) alongside your Flashcloud mailbox, add its SPF include to the existing record rather than letting the deliverability tool overwrite it with just this server's entry, then re-run the check to confirm it's still valid.
What this tool doesn't cover
Email Deliverability only checks SPF and DKIM. It does not check or set up DMARC, which is the record that tells receiving servers what to do when SPF or DKIM fail, and gives you visibility into who's sending mail as your domain. Once SPF and DKIM both show green here, adding DMARC is the next step. See DMARC: setup, policies, and the Gmail/Yahoo rules for how to add it without breaking legitimate mail.
It also doesn't tell you if your domain or this server's IP is on a blacklist, which is a separate problem with a separate fix. If SPF and DKIM both check out here but mail is still landing in spam or bouncing for everyone, run a blacklist check next; see Checking and delisting a blacklisted mail server.
When to contact support
If the tool's automatic fix doesn't resolve the warning, or a record shows valid here but mail is still failing authentication on the receiving end, open a ticket from Support → New ticket in the portal. Include the domain name and a screenshot of what Email Deliverability shows. A real person will check the record against what the mail server is actually sending and sort out any mismatch that isn't visible from this screen alone.