If you registered or transferred a domain recently and got an email asking you to verify your contact information, click it. ICANN requires every registrar to confirm the registrant's email address, and if you don't confirm within 15 days, ICANN's rules require the domain to be suspended. Not throttled, not warned again: suspended. The site and any email on that domain stop resolving until you verify.
This isn't a Flashcloud policy we chose. It's a mandatory ICANN requirement (the 2013 WHOIS Accuracy Program Specification) that applies to every registrar and every gTLD (.com, .net, .org, and most others). We send the email, but we can't waive the deadline or skip the check.
When you'll get this email
ICANN verification triggers on:
- Registering a new domain.
- Transferring a domain in from another registrar.
- Changing the registrant contact's email address on an existing domain.
The email comes from our registrar system, not a personal Flashcloud address, and it will reference the domain name and ask you to click a confirmation link. That's it: one click, no form to fill out, no login required.
Why it lands in spam
Automated registrar emails get filtered more often than they should. If you don't see it in your inbox within a few minutes of registering or transferring:
- Check your spam or junk folder.
- Check any promotions or automated-mail tabs if you use Gmail's tabbed inbox.
- Search for the domain name directly rather than scanning by sender, since filters sometimes rewrite the From address.
- If you use email forwarding or a catch-all rule, confirm the message actually reached the mailbox you check, not one that silently discards unrecognized senders.
If it's genuinely not there, the most common cause is a stale or mistyped contact email on the domain, which is worth fixing regardless of this specific email.
Keeping your contact email current
The email ICANN verification goes to is whatever address is on file as the registrant contact. If that address is old, wrong, or belongs to someone who no longer has access, you'll never see the verification request, and the domain will suspend without warning. You can review and update your contact information any time, before it becomes a problem, from domain contacts in the portal. Go to Domains, click the domain, open the Contacts subpage, and check the registrant card. If you're not sure the address is current, update it now rather than waiting for the next verification cycle to expose the problem.
If the domain already got suspended
A suspension for failed verification isn't the same as expiration or a policy violation. Once you complete verification, ICANN requires the suspension to lift and the domain resumes resolving normally. There's no penalty fee and you don't lose the registration, but there's real downtime for however long the domain sat unverified: no website, no email on that domain, until it's confirmed.
When to contact support
If you can't find the verification message after checking spam and confirming your contact email is current, or if a domain has already been suspended and you need the link resent, open a support ticket. Include the domain name and let us know you're missing the ICANN verification email; we can resend it and confirm the registrant address on file is correct. This is account-sensitive, so an agent may ask for your Support PIN before making any change to contact details.