Request a Free Transfer from the portal sidebar and give our migration specialist your Hosting.com cPanel login. Your Hosting.com site keeps serving visitors while we copy your files, databases and email over. Hosting.com is the former A2 Hosting, and it runs standard cPanel, so this is one of the more straightforward moves we handle.
What to share with the migration team
The fastest path is your Hosting.com cPanel login (cPanel URL, username and password) in the Free Transfer form. That single login gives the specialist access to your files and databases, so there's no need to find separate FTP or database details.
To find cPanel at Hosting.com, sign in at my.hosting.com, open Products & Services, then Hosting & Servers, and click Login to Control Panel next to your account. cPanel opens without a password, and the Hosting Panel only lets you reset the password, not view it. If you've never set one, reset it there first or mention it in the notes.
Don't paste the password into a public form field. Use the secure-share panel on a support ticket instead: it sends the password with a link that self-destructs after 1 to 30 days.
Mention anything unusual in the Notes field: a specific database name the site expects, a staging subdomain that shouldn't be copied, or a plugin that tends to break when the server changes.
What stays live, and what moves
Your Hosting.com site keeps answering visitor traffic for the entire migration. Nothing about DNS or nameservers changes until the copy is verified and you approve the cutover. You can preview the copy before changing DNS, and how long a migration takes gives typical timings.
Email: we move your mailboxes with their contents. If your email runs somewhere else, such as Google Workspace, tell the specialist so your email (MX) records keep pointing there.
Your domain, if it's registered at Hosting.com
If Hosting.com is also your registrar, you can keep the domain there and point its nameservers to ns1.flashcloud.com and ns2.flashcloud.com once the site is ready, or transfer it to Flashcloud. Hosting.com's free domain covers the first year only, and a .com then renews at $21.99 a year. Every Flashcloud plan includes one free domain, by registration or transfer, and on yearly and 3-year plans an eligible domain then renews free while your plan is active.
A domain registered in the last 60 days can't be transferred yet. The steps are in transferring a domain to Flashcloud. Move the site first and the domain second, so nothing goes offline in between.
Don't lose the Hosting.com time you already paid for
If you prepaid Hosting.com for time you won't use, we match it with up to 6 free months on your new Flashcloud plan. Twelve months left adds six, and three months left adds three. It applies to yearly and 3-year plans, and we need a recent Hosting.com invoice showing your plan and renewal date. It's separate from the free migration itself. Free months for unused hosting time explains how to send the invoice.
Before you cancel Hosting.com
Check that your site, forms and email all work on Flashcloud, on your real domain. Then:
- Download your own full backup from Hosting.com first. Its free backups stop once an account passes 50 GB, so don't count on them later.
- If your domain is registered at Hosting.com, transfer it or keep it renewed there, so it doesn't lapse with the hosting.
- If you're still inside Hosting.com's 30-day money-back window, cancel before it ends.
- Keep your last Hosting.com invoice. You'll need it for the free months.
Still comparing hosts? Our Hosting.com alternatives guide compares five options on renewal price and what's included, and free migration shows everything we move for you.
When to open a ticket
Submit the Free Transfer form to start things moving, then use Support in the portal for anything that comes up mid-migration: a stuck Hosting.com login, a database the specialist can't find, or questions about your free months before you cancel. These go to real people, not a queue.