To move from WordPress.com, request a Free Transfer and hand our migration specialist your WordPress.com login. Since your site is already WordPress, migration is mostly file and database copying. Your current site stays live at WordPress.com while we copy it, and you get a preview link on Flashcloud before anything points here.
If you don't have a way to export your files and database directly, our migration specialist can still pull them using your account login, which is why the assisted transfer exists. See migrating a WordPress site to Flashcloud for more on the process.
What to share for the transfer
Go to Free Transfer in the portal sidebar and fill in the form. For "current provider," put WordPress.com, and for credentials, use your WordPress.com account login, since that's typically the only access available.
Mention in the notes field which WordPress.com plan you're on. It changes what's reachable: on more limited plans there are fewer custom plugins or themes to migrate, but there is also less that can be exported directly, so the specialist may need to reconstruct some content and settings by hand. A site with plugins, custom CSS, or a purchased theme takes longer to move correctly since each of those has to be reproduced on the new host.
Don't paste your WordPress.com password into the ticket notes field if you can avoid it. Submit the request, then send the login separately using the secure share panel described in how we handle support tickets. Once the migration is confirmed done, change that password at WordPress.com; you don't want an old login floating in a closed ticket.
What happens to your domain
If you registered your domain through WordPress.com (via their partner, usually a marked-up registrar), that's a separate move from the hosting migration. You'll either transfer the domain to us or just repoint its nameservers, depending on where you want it to live long-term. Either way, don't touch DNS until the specialist confirms your migrated site is verified and ready on Flashcloud. The transfer form's job is to move the site; DNS cutover happens after you approve the preview.
Once your files and database are on Flashcloud, the site behaves like any other WordPress install here: LiteSpeed Cache and Redis object cache are already configured, and SSL is issued automatically once DNS points to us.
If you already paid WordPress.com for a term ahead
If you're mid-term on a paid WordPress.com plan, open a support ticket to ask what options are available for that remaining time - see migration credit for unused hosting time. This is separate from the free transfer itself. Submit the transfer request first, then open a billing ticket once you have your WordPress.com invoice or billing page in hand.
Moving from Wix, Squarespace, or Shopify instead
The Free Transfer form and credentials-sharing process work the same way regardless of platform. Tell the specialist which platform you're leaving and what you want to keep, so they can plan the move correctly; only the notes you leave change.
When to open a ticket instead
If your WordPress.com site uses a custom domain connected through a third-party DNS provider rather than WordPress.com itself, or if you're not sure which WordPress.com plan you're on and whether export is available to you, open a ticket through the portal before submitting the transfer form. A specialist can look into what's available on your plan. Support is ticket, chat, or email, with real people on the other end and no phone line. Once you're set up, see your first day with Flashcloud for next steps.