Open Settings, then Mail, then Accounts, then Add Account, and tap Other at the bottom of the provider list. iOS doesn't have a Flashcloud preset, so auto-detection usually fails. When it does, iOS drops you into a manual IMAP screen where you enter mail.yourdomain.com as the server for both incoming and outgoing mail, with your full email address as the username. That's the whole fix. The rest of this article covers the exact fields and what to do if verification still fails.
Add the account
In Settings → Mail → Accounts → Add Account, tap Other, then Add Mail Account. Enter your name, your full email address, your mailbox password, and a description like "Work" or "Support". Tap Next.
iOS tries to auto-detect the server settings and will usually fail, since Flashcloud isn't a provider it recognizes out of the box. When it drops you into the manual setup screen, tap IMAP at the top (not POP3) and fill in:
- Incoming mail server: host
mail.yourdomain.com, username your full email address, password your mailbox password - Outgoing mail server: host
mail.yourdomain.com, same username and password as incoming
Replace yourdomain.com with your actual domain. iOS doesn't show explicit port fields on this screen. It fills in defaults (993 for IMAP, 465 or 587 for SMTP) and verifies the connection automatically. If verification succeeds, tap Save and your inbox starts syncing within a minute or two.
If verification fails
The most common cause is a domain that hasn't finished pointing at Flashcloud yet. Before anything else, confirm your domain's nameservers point to Flashcloud and that DNS has had time to propagate.
Other things to check if the account still won't verify:
- The username must be your full email address, not just the part before the
@. - Make sure the mailbox actually exists. Create it first in the portal under
Services, your hosting service, then theEmail Accountstile. - Double-check the password. iOS won't tell you specifically that it's wrong, it just fails silently on verification.
- If it still won't verify after checking all of the above, contact support (see below).
For the complete list of hostnames, ports, and security settings (including the SMTP fallback port), see Email server settings (IMAP and SMTP). If you're setting up the same account on a Mac, the same server settings apply; see Setting up your email in Apple Mail (Mac and iPhone).
Fetch, push, and battery
By default, iOS may set new accounts to Fetch or Manual rather than Push, depending on how the account was detected. Go to Settings → Mail → Accounts → Fetch New Data and check your account's setting. Set it to a short interval like every 15 minutes if you want mail to arrive promptly without manually refreshing.
Using it without switching devices
Because this setup uses IMAP, messages stay on the server. Anything you read, delete, or file into a folder on your iPhone shows the same way on your iPad, your Mac, or in webmail. If you're also configuring a desktop client, the same server values apply; see Setting up your email on phones and desktop apps for the general pattern across clients.
When to contact support
If you've confirmed the mailbox exists, the password is correct, and DNS points to Flashcloud, and you're still getting a verification error, open a ticket from Support → New ticket in the portal. A real person will check the mailbox and server status on their end. Live chat works too for a quicker back-and-forth.