Flashcloud has an anytime money-back guarantee. Not 30 days, anytime. If we ever stop earning your business, you can cancel and get your unused time back, however long you've been with us. And in your first 30 days on a shared or WordPress plan, you get all your money back, full stop.
Your first 30 days: a full refund
The 30-day full-refund window applies to:
- Shared hosting plans.
- WordPress hosting plans.
Cancel a shared or WordPress plan within 30 days of initial activation and we refund what you paid for the hosting, full stop. If your plan came with a free domain, the domain's registration cost is non-refundable and is deducted from the refund. The domain stays yours.
After that, anytime: your unused time back
This is the part most hosts don't offer. Past the first 30 days on a shared or WordPress plan, and at any time on a VPS or Dedicated server, you can cancel and get back the unused whole months left on your prepaid term. We count the complete months remaining after the one currently in progress; that partial month isn't refunded. If you're not satisfied with the service for any reason, that's reason enough. Any control-panel license fee is non-refundable.
VPS and Dedicated servers don't have the 30-day full-refund window, but this anytime refund applies to them from day one.
We're also flexible when something goes wrong:
- Genuine billing errors: we fix them, including refunds.
- Service outage causing real harm: case-by-case, often a credit on your account.
What's not covered
- Domain registrations and renewals: registry rules don't permit refunds on domains. Once registered, they're yours regardless of whether you cancel hosting.
- Add-ons: dedicated IPs, SSL certificates once issued, and promo credits or gift certificates are non-refundable.
- Renewals after the first 30 days: the full-refund window is for initial purchases. Renewing into year 2 doesn't reset the 30-day window. The anytime unused-time refund still applies.
- Custom professional services: migrations beyond the standard Free Transfer, custom WordPress development, etc. Quoted separately, refunds per the project agreement.
How to request a refund
- Cancel the service first: see Cancelling a service.
- While cancelling, pick Immediate as the timing if you want the refund processed right away.
- Open a ticket with billing requesting a refund.
- Reference your invoice number or service ID.
We process refunds within a few business days. The refund hits your original payment method.
Refund timing on the bank side
How long until you actually see the money:
- Card refunds: 5–10 business days, depending on your bank.
- Apple Pay / Google Pay: 5–10 business days, hits the underlying card.
- Bank transfer: typically next business day for SEPA, longer for international wire.
If 14 days have passed and you haven't seen the refund, contact us with your bank's support line. Sometimes refunds are pending and just need bank intervention.
What we ask for
We don't require a reason for a refund. We ask anyway:
- Optional reason in the cancellation flow.
- We read them all and use them to improve.
If you've had a bad experience, telling us why helps us not repeat it. But the guarantee doesn't depend on your reason being satisfactory to us.
"I cancelled but my card was still charged"
A few causes:
- Cancellation was end-of-period, but a renewal had already been queued. The charge happens at the renewal date even after cancellation. Open a ticket; we'll refund the charge if the service was already cancelled.
- You have multiple services: the charge was for a different service.
- Cancellation didn't go through: check your service status in Services. If it's still active, the cancellation didn't apply.
In all cases, opening a ticket with the charge details (date, amount, last 4 of card) gets it sorted quickly.
Power-user note
For larger accounts (annual contracts, multi-year prepayments, custom enterprise arrangements), refund terms can be negotiated separately. Open a ticket if your situation doesn't fit the standard policy and we'll work something out.