Billing & invoices
20 articles.
Are there setup or hidden fees?
Hosting and domain prices shown at checkout are what you pay. There are no setup fees or activation fees. The price you see when you order is the price you pay.
Can I pay monthly?
Yes, monthly billing is available on most plans. Here's how to pick it at signup, switch cycles later, and what you give up compared to longer terms.
Charged twice: what to do
Open a billing ticket with both charge references first. Duplicate charges get verified against payment records and refunded once confirmed.
Downgrading a plan: ask support (the portal only upgrades)
The service page has an Upgrade plan button but no downgrade control. Open a support ticket instead, and our team checks usage before switching you down.
How fast do tickets get answered?
Our average first response time on support tickets is 15 minutes, verified from live ticket data. Chat and email are also available for urgent issues.
Removing or replacing a saved card
Removing or updating a saved card is easy from Payment methods. Here's the safe order to swap it without breaking auto-renewals or missing a charge.
Saved cards: adding a card, setting the default, removing one
Cards on file are managed from Billing at the bottom, or Account, Payment methods. Both show the same Stripe-stored list, and you control which card auto-pay uses.
What happens if you do not renew
Miss a renewal date? There's a grace window before suspension. Here's the timeline, what stays recoverable, how to restore hosting, and what happens to a lapsed domain.
What suspension does to your site and email
Suspension stops traffic and mail delivery but keeps your data intact. Here's what shuts off, what stays running, and how to get back online.
Cancelling a service
If you don't want to keep a service, you can cancel it. We're not going to make this hard — the cancel flow is one click from your service page. How to cancel Sign in and go to Ser
Downloading your invoices
Invoices are stored permanently in your account. Download as PDFs anytime — for accounting, expense reports, tax season, or just record-keeping. Find your invoices Sign in and go t
Migration credit for unused hosting time
Switching to Flashcloud from a host you have already paid ahead on? We can credit some of that unused time to your Flashcloud account, so you are not paying twice while you move.…
Monthly vs annual billing cycles
You can pay for hosting monthly, annually, or for several years at once. Annual and longer cycles get discounts; monthly is more flexible. Pick what fits your situation. Available
Our refund policy
Flashcloud has an anytime money-back guarantee . Not 30 days, anytime. If we ever stop earning your business, you can cancel and get your unused time back, however long you've been
Setting up automatic payments
Auto-pay charges your saved card automatically when an invoice is due. With it on, you don't have to remember to pay renewals — service stays active, no manual work. Enable…
Updating your billing information
Your billing info — name, address, payment methods — lives in your account profile. Update any of it from the Account page or Account → Payment methods . What's stored Two related
What happens when a payment fails?
A failed renewal payment isn't the end of the world — we have multiple safety nets before it impacts your service. Here's the timeline and how to fix it. The flow when a charge fai
What payment methods do you accept?
We accept all the major card brands, the two big mobile wallets, and — by arrangement with our billing team — bank transfers and other less-common methods. Whatever you use…
Why was my account suspended?
Suspension means we've stopped serving traffic to your hosting accounts (websites show error pages) but haven't deleted anything. It's almost always a billing issue, occasionally…
Why your renewal price is higher than your intro price
Your first hosting term is billed at an introductory rate. When that term renews, it renews at the standard rate for the plan. Here is why, and how to see your renewal price…
Real humans answer fast.
Hosting with us? Open a ticket and a real person replies - no scripts, no upsells. Still choosing a host? The same team is included with every plan, from day one.