Billing & invoices
11 articles.
Cancelling a service
If you don't want to keep a service, you can cancel it. We're not going to make this hard — the cancel flow is one click from your service page. How to cancel Sign in and go to…
Downloading your invoices
Invoices are stored permanently in your account. Download as PDFs anytime — for accounting, expense reports, tax season, or just record-keeping. Find your invoices Sign in and go t
Migration credit for unused hosting time
Switching to Flashcloud from a host you have already paid ahead on? We can credit some of that unused time to your Flashcloud account, so you are not paying twice while you move.…
Monthly vs annual billing cycles
You can pay for hosting monthly, annually, or for several years at once. Annual and longer cycles get discounts; monthly is more flexible. Pick what fits your situation. Available…
Our refund policy
We offer a 30-day money-back guarantee on hosting services. Not satisfied within the first 30 days of initial activation? Request a refund, full stop. What's covered The 30-day ful
Setting up automatic payments
Auto-pay charges your saved card automatically when an invoice is due. With it on, you don't have to remember to pay renewals — service stays active, no manual work. Enable…
Updating your billing information
Your billing info — name, address, payment methods — lives in your account profile. Update any of it from the Account page or Account → Payment methods . What's stored Two related
What happens when a payment fails?
A failed renewal payment isn't the end of the world — we have multiple safety nets before it impacts your service. Here's the timeline and how to fix it. The flow when a charge fai
What payment methods do you accept?
We accept all the major card brands, the two big mobile wallets, and — by arrangement with our billing team — bank transfers and other less-common methods. Whatever you use…
Why was my account suspended?
Suspension means we've stopped serving traffic to your hosting accounts (websites show error pages) but haven't deleted anything. It's almost always a billing issue, occasionally…
Why your renewal price is higher than your intro price
Your first hosting term is billed at an introductory rate. When that term renews, it renews at the standard rate for the plan. Here is why, and how to see your renewal price…
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