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Billing & invoices

9 articles.

Cancelling a service

If you don't want to keep a service, you can cancel it. We're not going to make this hard — the cancel flow is one click from your service page. How to cancel Sign in and go to…

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Downloading your invoices

Invoices are stored permanently in your account. Download as PDFs anytime — for accounting, expense reports, tax season, or just record-keeping. Find your invoices Sign in and go…

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Monthly vs annual billing cycles

You can pay for hosting monthly, annually, or for several years at once. Annual and longer cycles get discounts; monthly is more flexible. Pick what fits your situation. Available…

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Our refund policy

We offer a 30-day money-back guarantee on hosting services. Not satisfied within the first 30 days of initial activation? Request a refund, full stop. What's covered The 30-day ful

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Setting up automatic payments

Auto-pay charges your saved card automatically when an invoice is due. With it on, you don't have to remember to pay renewals — service stays active, no manual work. Enable…

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Updating your billing information

Your billing info — name, address, payment methods — lives in your account profile. Update any of it from Account → Profile or Account → Payment methods. What's stored Two related…

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What happens when a payment fails?

A failed renewal payment isn't the end of the world — we have multiple safety nets before it impacts your service. Here's the timeline and how to fix it. The flow when a charge…

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What payment methods do you accept?

We accept all the major card brands, the two big mobile wallets, and — by arrangement with our billing team — bank transfers and other less-common methods. Whatever you use…

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Why was my account suspended?

Suspension means we've stopped serving traffic to your hosting accounts (websites show error pages) but haven't deleted anything. It's almost always a billing issue, occasionally…

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