To remove or replace a saved card, sign in and go to Billing → Cards on file (or the Payment methods section of your Account page). Click Remove next to any card to delete it, or Add a card to save a new one. If the card you're removing is your default, set a different card as default first, otherwise your next renewal has nothing to charge.
Cards can't be edited in place. If your card expired or you got a new one, the fix is to add the new card, then remove the old one.
Replacing a card (the safe order)
- Go to Billing → Cards on file.
- Click
Add a cardand enter the new card's details. They go directly to Stripe, not to Flashcloud's servers. - Click
Set as defaulton the new card. - Click
Removeon the old card.
Doing it in this order means you're never without a default card, even for a moment. If you remove the old card before adding a replacement, any pending or upcoming invoice has nothing to auto-charge, and you'd need to pay it manually.
Why the order matters
Auto-pay charges whichever card is marked DEFAULT in the "Cards on file" section. If you remove your only card, auto-pay has nothing to work with, and the next invoice sits unpaid until you either add a new card or pay manually from /invoices.
If you're not sure whether removing a card will leave you without a default, check the card tiles first: the one marked DEFAULT is the one in use. If you're removing that one, click Set as default on another card before you click Remove.
Multiple cards on file
You can keep more than one card saved, with one marked as the default used for auto-renewals.
If you removed your only card by mistake
Go back to Billing → Cards on file, click Add a card, and set it as default. You can also pay any invoice manually from /invoices in the meantime. See what happens when a payment fails for what happens if a charge is missed.
For background on how auto-pay uses your default card, see setting up automatic payments. For the full list of card types and wallets we accept, see what payment methods do you accept.