Manage saved cards from the Cards on file section at the bottom of Billing, or from Account → Payment methods. Both show the same cards, because both point at the same Stripe-stored data. Add a card, click Set as default on the one you want auto-pay to use, or click Remove to delete one, from either screen.
The card marked DEFAULT is the one we charge automatically when an invoice comes due. Everything below covers how to manage that list safely, especially when you're replacing an expired card or switching which one renews your services.
Adding a card
From either Billing's Cards on file section or Account → Payment methods:
- Click
Add a card. - Enter your card details. These go straight to Stripe, not to our servers.
- Confirm.
The card appears as a new tile in your list, alongside any others you already have on file.
Setting a default card
The default card is what auto-pay charges on the due date, and it's the card offered first at manual checkout. To change it, find the card you want and click Set as default. The DEFAULT chip moves to that tile.
If you run multiple services, you may want different payment sources for different purposes. In that case you'll be switching the default card between renewals or paying those invoices manually.
Removing a card
Click Remove next to the card, then confirm. The card comes off your saved list; card details are never stored on our servers.
Before removing your default card, set a different card as default first, so a renewal doesn't land with no default card in place.
Replacing an expired or changed card
To update a card's number or expiry, the fix is a three-step swap:
- Add the new card.
- Set it as default.
- Remove the old card.
Doing it in that order means there's never a gap where no default card exists. A renewal landing mid-swap still has something to charge.
Your billing profile is separate
Cards on file only cover payment methods. Your name and billing address live in your account profile and follow a different edit path, see updating your billing information. Changing a card doesn't touch your profile, and changing your profile doesn't touch your cards. See downloading your invoices for how invoice records work.
When to contact support
Card management itself doesn't need a ticket. Adding, removing, and setting a default all work directly in the portal. Open a ticket via Support if a charge succeeded on your bank statement but the invoice still shows unpaid, or if you need a past invoice corrected. Tickets go to real people, so include the invoice number or card's last four digits to speed things up.