Your first hosting term is billed at an introductory rate. When that term renews, it renews at the standard rate for the plan. Here is why, and how to see your renewal price before it is charged.
Intro price vs standard price
The price you paid to get started is a first-term promotional rate, and it applies to your initial term only. When the service renews, it renews at the plan's standard price. This is normal across the hosting industry, and we would rather be plain about it than hide it.
Why we do it this way
A lower first term lowers the cost of trying us out, backed by our money-back guarantee. The standard renewal price is what keeps the servers, daily backups, and support team running for the long haul. We do not bury the renewal figure, quietly shorten your term, or auto-upgrade you to a pricier plan at renewal. The renewal price you see is the price you pay.
See your renewal price before it hits
You never have to guess:
- Open Services and click the service. The Information panel shows your billing cycle and next renewal date.
- We send a renewal-reminder email before the charge (for annual cycles, around 30 days ahead).
- The renewal invoice in Billing shows the exact amount and line items. See Downloading your invoices.
Current standard prices are always listed on our pricing page and shown in the portal at renewal.
Lock the intro rate for longer
The introductory rate holds for the length of the term you buy. A longer term keeps that rate in place longer before the standard renewal price applies:
- A monthly term renews at the standard monthly price the following month.
- A multi-year term holds your starting rate across the whole prepaid period, then renews at the standard rate.
Longer cycles also carry a larger discount of their own. For how the cycles compare, see Monthly vs annual billing cycles.
If the renewal price does not work for you
- Switch cycle - moving to a longer cycle at renewal lowers the per-month cost. Open a ticket with billing before the renewal date.
- Change plan - a smaller plan may be the right fit if your needs have changed.
- Cancel before renewal - set the cancellation to end of the billing period, so the service runs out the time you paid for and does not renew.
Whatever you decide, you will always see the number before you are charged.